Our in-house technical support team manages our range of support services to ensure projects gain real benefits and remain up-and-running across all of E7’s features. We include comprehensive support within our standard subscription charges.
Included comprehensive support
An E7 subscription includes a comprehensive support package:
- Phone support during standard business hours. Contact us to speak directly with a technical team member for advice on usage, implementation/configuration or any other technical query.
- Email support via tickets raised for questions or issues, with a response time assured during standard business hours.
- Online help system including support documentation, downloads, training videos, tools and much more.
- Continuous automated monitoring of system availability, performance and backup to ensure maximum up-time.
- Proactive account management including regular reviews of E7 usage, project health and data quality.
Additional support options
In addition to the comprehensive support services included with subscriptions, clients can purchase:
- Weekend support including access to phone and email support on Saturdays and Sundays (standard working hours)
- 24×7 support including access to phone and email support 24-hours per day, every day
These additional support options are available as an extension to the subscription fee.